Shrewd Group | Workplace Culture| Happy Workforce

A HAPPY WORKFORCE = HAPPY CUSTOMERS

Happiness is our business. We work with employers to ensure their people are inspired, valued and happy. We partner with brands to deliver evidence-based customer delight.

But why should you invest in the happiness of your people and your customers? Because happy employees attract new customers and ensure existing customers come back for more.

Like all sound investments, the dividends of focusing on happiness far outweigh the costs.

You’ll not only see the impact on the faces of employees and customers, you’ll also see it in your financials. Productivity will go up, pride will increase, sales will spiral and profits will grow.

STRATEGIES THAT

DELIVER HAPPINESS

There is a formula for achieving happiness in the workplace.

We’ve brought together a myriad of ideas and strategies so that companies of every size and in every sector can create a culture of happiness for employees and customers.

Our work begins with an audit to discover what you’re doing right and what you could be doing better.

That means speaking with your people and your customers to discover what they really think about your brand.

We’ll then devise a bespoke strategy to get you from where you are to where you want to be.

Dividends from investing

In Happiness

We’ll deliver a high intensity action program that will transform the way you work and interact with employees and customers.

For employees it will lead to more empowerment, job satisfaction and growing pride in themselves and the company.

For customers it will result in greater approval, increased loyalty and a keenness to recommend your products and services to friends and colleagues.

You’re onto a winner if you invest in happiness.

MEASURING YOUR

happiness quotient

The impact of our happiness campaigns can be accurately measured.

Employee and customer surveys will, of course, determine the level of improvement. These surveys will allow us to tweak our activity program to generate ever-better results.

The two most important measures, however, will be impact our activities have on sales and your bottom line.

But when it comes to happiness, who comes first – your employees or your customers? Your employees, of course.

There’s no point in investing in customer relations if your workforce is not up to the job.

We, therefore, advise companies to focus first on employee happiness before implementing initiatives to improve customer satisfaction.

Explore our

Industry Specialisms

We believe industry specialists always outperform generalists. If you want to stand out from the pack, speak to one of our specialists on 020 7053 9054.